Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 8 June 2026

VeloxLogistics ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use the myVL client portal, or engage our logistics and supply chain services.

1. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you interact with our services. This may include:

  • Contact details such as your name, email address, telephone number, and company name.
  • Shipment and account data including booking references, addresses, and freight details.
  • Technical data such as IP address, browser type, device information, and usage analytics.
  • Communications you send to us through forms, email, or the client portal.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our logistics services.
  • Process shipments, bookings, and account requests.
  • Communicate with you about your shipments and enquiries.
  • Improve our website, services, and customer experience.
  • Comply with legal, regulatory, and contractual obligations.

3. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve functionality. You can control or disable cookies through your browser settings, although some features of the site may not function properly as a result.

4. Sharing and Disclosure

We do not sell your personal data. We may share information with trusted carriers, customs authorities, and service providers who support the delivery of our services, and where required by law. All third parties are obliged to safeguard your data in line with applicable regulations.

5. Data Retention and Security

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal requirements. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing activities.
  • Request a portable copy of your data.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch with our team.